Original Research
Factors for determining quality perceptions in hospitals: An assessment in terms of doctors and nurses
- Abstract
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Quality in health care services is the fulfillment of the expectations and needs of the customers in all service processes as well as diagnosis, treatment, and care services in accordance with the standards of internationally valid indicators. For this reason, it has become a necessity to put some efforts into delivering high quality service. In this study, the quality perception of the services offered at the hospital was evaluated based on the employees (doctors and nurses) who can be called as internal customers of the hospital. For this purpose, a field study was conducted with the participation of a total of two hundred doctors and nurses from five university hospitals operating in the private and public sectors and the findings were evaluated.
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Keywords
Service Quality; Hospital; Perception of the Quality; Private Hospital; Public Hospital; Doctors and Nurses
Author(s) Information
Acknowledgments
Not applicable.
Funding
Not applicable.
Conflict of Interests
No, there are no conflicting interests.
Open Access
This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. You may view a copy of Creative Commons Attribution 4.0 International License here: http://creativecommons.org/licenses/by/4.0/