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<p style="text-align: justify;"><span style="font-size: 12pt; line-height: 115%; font-family: 'Times New Roman', serif;">This study examines the influence of professionalism and workload on the performance of village secretariat staff in Sikka Regency, East Nusa Tenggara, Indonesia. It also explores the moderating role of organizational citizenship behaviour (OCB) in these relationships. Using a quantitative research approach, data were collected from 230 respondents through structured questionnaires. Partial Least Squares Structural Equation Modelling (PLS-SEM) was employed for data analysis. The results show that professionalism has a significant positive effect on performance. Workload has a significant negative effect on performance. OCB also has a significant positive effect on performance. In addition, OCB positively moderates the effect of workload on performance, acting as a buffer against the negative impact of high job demands. Conversely, OCB negatively moderates the relationship between professionalism and performance, indicating a diminishing return when both variables are high. The findings support the Job Demands&ndash;Resources (JD-R) Theory and contribute to understanding performance dynamics in decentralized village governance. Practical implications include the need to improve staff professionalism, manage workload effectively, and foster a collaborative work environment that encourages OCB.</span></p>

mbrq.2025.34.02.pdf

Original Research 

mbrq.2025.34.02.xml

Professionalism and Workload on Performance:  OCB as a Moderator